Welcome to Valley Same-Day Courier & Leaflet Distribution. By booking our services, you agree to the following terms and conditions:
1. General
- All bookings are subject to availability.
- We reserve the right to refuse any booking if we believe it is unsafe or unsuitable.
- Customers are responsible for ensuring that goods are safe, packaged securely, and suitable for transport or distribution.
2. Payments
Courier Services
- Payment is due upon completion of the courier job unless a prior agreement is made (e.g. invoicing for business accounts).
- We accept cash, card, or pre-agreed invoice payments.
Leaflet Distribution
- Payment must be made in full before the leaflet distribution campaign begins.
- Returning or business customers may pay a deposit upfront with the balance due on completion.
- Campaigns will not commence until payment (or agreed deposit) has been received.
3. Cancellations
- Courier jobs cancelled within 1 hour of collection may incur a cancellation fee.
- Leaflet distribution campaigns cancelled less than 48 hours before start may not be refunded.
4. Liability
- Not liable for delays caused by traffic, weather, or other circumstances beyond our control.
- Courier items are carried at owner’s risk unless prior insurance arrangements are made.
- Exact 100% coverage of leaflet distribution cannot be guaranteed.
5. Privacy
We respect your privacy. Any personal information provided will only be used to process bookings and not shared with third parties except as required by law. See our Privacy Policy.
6. Governing Law
These terms are governed by the laws of the United Kingdom.
7. Scope of Services
- Courier services include same-day local delivery within Rhondda Cynon Taff and surrounding areas.
- Leaflet distribution covers mapped residential and commercial zones agreed before campaign launch.
- We do not guarantee delivery to gated, inaccessible, or out-of-zone areas.
8. Proof of Delivery & Reporting
- GPS tracking available for selected campaigns.
- Reports provided after completion, including coverage and delivery confirmation.
- Clients must request tracking in advance if required.
9. Customer Responsibilities
- Provide accurate delivery instructions and contact details.
- Leaflets must be delivered to us at least 48 hours before scheduled start date.
- We are not responsible for errors in leaflet content or design.
10. Dispute Resolution
Any disputes should be raised in writing within 7 days of service completion. We aim to resolve all concerns promptly and fairly.
Last updated: August 23, 2025